FAQs
At Wearvana, we want you to shop with confidence. Below are answers to some of the most frequently asked questions about our handcrafted wall art, shipping, and return policies.
1. What kind of products does Wearvana offer?
We specialize in handcrafted moss and wood wall art – sustainable decor pieces that bring the calming beauty of nature into your home or office.
2. How long does it take to process my order?
We typically process all orders within 1–5 business days. Once your order is processed, you’ll receive a confirmation email with shipping details.
3. How long does shipping take?
After processing, delivery usually takes 2-5 business days for U.S. orders, and 5-8 business days for international shipments.
4. Do you offer free shipping?
We currently offer flat-rate shipping:
- USA: $6.95
- International: $7.95
5. Can I return or exchange an item?
Absolutely! We offer a 30-day return policy on unused items in their original condition.
- For exchanges, we recommend returning your item and placing a new order for the preferred product.
6. How do I request a return or exchange?
Please contact us by email at support@wearvana.net. We’ll guide you through the process and provide a return shipping label if necessary.
7. When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5 business days to the original payment method.
8. Is there a restocking fee for returns?
No – we do not charge any restocking fees on returns.
9. What if my item arrives damaged?
If your product arrives damaged, please contact us right away at support@wearvana.net. We’ll either send you a replacement or issue a full refund.
10. Can I track my order?
Yes! A tracking number will be sent to your email once your order is shipped.
11. Where do you ship to?
We ship worldwide, including all 50 U.S. states and most international countries.
12. How can I contact Wearvana?
You can reach our customer support team via:
- Email: support@wearvana.net
- Phone: +1 970-536-9786
- Address: 7110 W Virginia Ave Apt A111, Lakewood, CO 80226, USA